McDonald's
Durham, NC · Fast food restaurant
- Address
- McDonald's, 3533 Hillsborough Rd, Durham, NC 27705
- Phone
- (919) 383-6989
- Website
- www.mcdonalds.com/us/en-us/location/NC/DURHAM/3533-HILLSBOROUGH-RD/32344.html?cid=RF:YXT:GMB::Clicks
- Status
- Open 24 hours
McDonald's is a restaurant located in Durham, NC. It is one of 883 restaurants listed in Durham. Its 3.1-star rating is slightly below the Durham city average of 4.2 stars. There are 10 photos associated with this location.
About McDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More
Hours
| Saturday | Closed |
Customer Reviews
Not once have I ever received the sauce I asked for when ordering their tenders at night. I usually come at night, daytime is a lot better but it's like the night shift people don't even try. Always missing items, modifications are always wrong, dumb stuff like missing bacon when I paid to add bacon. Two stars only because they're still better than the combo KFC/Taco Bell across the street, because the bar is in HELL
About 2 weeks ago me and my family went to get some dinner and we ordered as usual. We get our fish sandwiches which this location last time ordering at didn't have them, found out that the fish sandwich my mother got had a funky smell and the process to replace food was slow because they only had 4 people working (the cashier bagging food, 1 doing the the fries and drive thru, and 2 doing the cooking and packaging food for the cashier to put out for customers). Could y'all actually have more than 3 people in the back working after 8pm? Because the guy who was supposed to replace my mother's fish sandwich looked at me like "well you ordered it so it's your problem not mine"
We received everything we ordered in a timely manner, prepared exactly as expected. The gentleman at the drive thru had a good attitude and accurately took our order. What more could you possibly ask for at a McDonald's drive thru?
Every week, I repeatedly experience that my order is incorrect when I visit this location. Instead of correcting the mistake at the window, the staff instructs me to circle back in line because they seem more focused on quickly servicing the drive-thru than ensuring customer satisfaction. This consistent lack of quality service has led me to decide that I will no longer frequent this location.
Extremely dissatisfied. I placed a counter pickup order during normal business hours. The doors were locked and I was forced to wait in a 15+ car line to enter the drive thru and get my prepaid food. The wait was nearly 30 minutes. I rushed back home and discovered my food was cold (shocker) and half my fries were missing. Go to guess rd instead. This restaurant is horribly managed and the staff appear unable to handle this store’s traffic.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.