McDonald's

Cuba, NY · Fast food restaurant

Rating
3.3/5
★★★☆☆ 3.3
Reviews
20
Rank in Cuba
#15
of 17 restaurants
City Percentile
6%
rating percentile
Address
McDonald's, 97 Genesee St, Cuba, NY 14727
Phone
(585) 968-3935
Website
www.mcdonalds.com/us/en-us/location/NY/CUBA/97-GENESEE-ST/11893.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 1 AM

McDonald's is a restaurant located in Cuba, NY. It is one of 17 restaurants listed in Cuba. Its 3.3-star rating is slightly below the Cuba city average of 4.5 stars. It ranks #15 of 17 restaurants in Cuba. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday6 AM–1 AM

Customer Reviews

★☆☆☆☆ 1.0 Julie Kenyon · Oct 2025

Very busy. Ordered 2 frozen cokes in the drive thru, pulled forward to pay, nobody at the pay window, pulled forward, got accused of cutting the line (which I DID NOT DO), took my money, waiting for them to bring my drinks, could hear all staff arguing with each other, then got told pull forward and wait, waited again for about 5 minutes, never brought our order to us, gave up and left. Why for just 2 frozen cokes. Out $4.32. Won't back again and I live local. Terrible.

★★★★★ 5.0 Tonia Hanuschak · Mar 2026

Food was quick & hot Servers were friendly

★☆☆☆☆ 1.0 Ashlynn Kovacich · Nov 2025

We stopped for a quick dinner and half way threw my son had a hair in his burger. I went up and it ended up being the managers hair. I'm sorry but you work with food put a dam hair net on. No one there was wearing a net with long hair or anything. This is not ok do better. Be careful what you eat there.

★☆☆☆☆ 1.0 Marci Almond · Oct 2025

Absolutely the worst McDonalds we have ever been to. The bathrooms looked like they hadn't been cleaned in a week. Disgusting! The staff didn't acknowledge our existence as we stood at the register. When my husband went up to the counter for ice tea, not only did the 2 people standing there not acknowledge him again.... once they finally did, they said getting ice tea instead of a fountain drink is a different price...what???!! That's a new one. Pass this place by! Dirty and obviously have zero understanding of customer service.

★☆☆☆☆ 1.0 Roger Stipcak · Oct 2025

Well I can see why there rating in a 3.3. Ordered snack wrap and while I opened it, it is definitely been sitting around for a while. It was extremely dark brown and greese running out of it. Took it back in to get it replaced and got attitude from an employee and the manager. Who Both would not give me their names. Had to argue to get a refund. Would not recommend this place 😕 🙄!!!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.