Marco's Pizza

For started Starting off, my family and I are from the southernmost point of South Florida out in the Redlands, and I myself have opened four still-successfully-run Italian restaurants in the Florida Keys. They built a beautiful new retirement home right down the lane from the Sims Furniture place down Yonder for themselves & had me tag along. Furthermore, most would agree one of the most pivotal and critical components to any well-functioning operation is the integrity of the company and the values they stand for. Being new to the area, I got straight to some type of work doing Uber Eats and found myself surveying Inverness, Lecanto, Crystal River, and beyond — that whole triangle, daily, in and out, including all the long country back roads. The owner of the Lecanto location and Crystal

We paid 16.99 for a triple pepperoni pizza, they put about 3 pepperoni on each slice, then I asked for my money back, the General manager offered to make us another pizza, they basically made us the same pizza, he said that it was the industry standard! Really, don't advertise what you don't sell and charge extra for it!!! I will never go back, little Ceasars around the corner is cheaper and much better! What they are doing is false advertisement!

I am writing this review to commend the excellent customer service I received from the GM, Jason, of the Lecanto Marco's Pizza. Without going into too much detail, there was a big problem with the delivery; not because of the Marco's driver but because this particular driver was from Door Dash, who are sometimes utilized when there is an overabundance of deliveries. Jason, the manager, went above and beyond to remedy this situation and make things right, even though it was not his fault or that of his staff. Bottom line: this gentleman made me feel like a valued customer and was genuinely concerned that I had a problem. If every retail business had a store manager of this caliber, then customers and employees alike would be so much better off. Thank-you, Jason!

We ordered for takeout recently, from the Lecanto store (recently opened) and found our new favorite pizza place! 😊👍. The app is a little clunky, but the pizza was delicious… We normally order from Domino’s, at Marco‘s pizza… Had a better “cheese”, and much more flavorful crust. Pick up was efficient and on time… also for the first time, the young lady at the counter, confirmed my order with the receipt and then verified with each of the items on the counter that the order was correct. The pizza is more expensive than Domino’s but I read online that Marco’s uses more cheese and it’s always fresh compared to frozen pellets used by Domino’s… and that the dough is made fresh daily. In the Florida spirit… Tuesday is BOGO… our new pizza night! Happy times!

I called in an order, they told me it would be ready in 20 mins, asked for my name and everything, I get there 20 mins later, they told me they didn't have my order but they could replace it and it would be another 45 mins. I walked out. Who did I talk to on the phone a ghost?!?? I even verified the number I called, the number I called from and the Google listing (to make sure I had the right store...) Get it together. Your pizza tastes great but it would be nice if I actually got to eat it tonight... 👎