Lou Malnati's Pizzeria

Wow!!! Great first impression!!! I called last minute on a Saturday night and spoke to a sweet girl and was shocked to have a half baked deep dish in just 25min!! When we arrive, not only was the pizza ready to go, but the general manager spoke with me and gave us a beautiful salad on the house!! he was full of information about their catering options and so cheerful and excited for us to try their homemade vinaigrette that you can also buy in the bottle. I totally will be doing that because it's perfect. The pizza was perfect. The service was perfect and I'll be back with the customer service loan was 1 million stars.

The pizza is excellent the crust just everything!! I'm Italian and take it from me it was Great!! Also there boneless chicken Buffalo wings are great Besides that I spoke to the manager Frank he is very professional and understanding along with his employees!! I highly suggest to order food from Lou Malanatis in New Lenox Illinois

My wife ordered a pizza over the phone and dealt with Olo who she said was extremely pleasant. When I stopped in to pick up the pizza I dealt with Olo also and I couldn’t agree more with my wife. Great customer service and great food are what we have come to expect from this location and that is what we received.

Was in town doing work next door. Stopped in to try some pizza, and it was a great choice! Got the thin crust Lou add sausage! Was excellent, and the service was 10/10.

Sat in the lobby for 30 minutes with hardly any acknowledgement or update on my order. Finally flagged an employee down and asked about my order. Minutes later someone came out and handed me my food without a bag or dressing for my salad. Not to mention my pizza is cold. I’ve been a food service worker for 15 years, I am a very reasonable person and understand more than anyone what it is like. Transparency is key. That was unacceptable and I won’t be back.