KFC

Got our food in 10min when app said 20-30min. Place was dirty everywhere. Staff manager(big giant lady like 350lbs) was rude when I stood politely waiting. Said be right with you when we're not busy...then proceeds to stand doing nothing silently. Then said what's wrong with your food? I said look I just want plates and a forks. Upon looking at food it was cooked 2x after noticing them pulling another customers food to the back to switch it to us...gross. Plus it was soggy. I'm not from the area and was traveling thru...nastiest kfc I've ever seen. Didn't eat food and requested refund.

Impressed that staff were keeping tables clean and were friendly!! Asked for an upgrade for a meal and staff were gracious about it. One staff member was engaging with people when they came in the door. Nice to see!! Worked food service years ago and I guess I tend to notice things like that!!

The staff was great. Drive thru was a little weird, but okay. The pot pie was lacking on the filling.

To be fair. West Plains was under a boil water order. The pieces of chicken were small and slightly misshapen. There was not enough gravy on the mashed potatoes and the biscuits were hard. The service was exceptional.

Food was nice and fresh! Heather is so amazing to see and so very kind!