Jersey Mike's Subs

Placed an order on the app for pick up. App was very easy to use. Food was ready pretty quickly. The inside was very nice. The pick up process was simple, as the orders are just sitting on a table. The cheesesteak I got was very good. Great distribution of cheese and other toppings and was still hot when I ate it at home. Overall great food and simple process.

I’ve been to Jersey Mike’s many times and usually like the food, but today’s experience at the Olney location left me genuinely concerned about sanitation practices, and this isn’t the first time. While watching my sandwich being made, I noticed far too many unnecessary touch points. The employee preparing my sandwich finished handling other customers’ food, moved away, then inexplicably walked back and started tapping on my sandwich—after already handling other items. After that, he stepped away again, took paper from another customer, used the cash register, and then returned to my sandwich without changing gloves. This defeats the entire purpose of wearing gloves. Gloves are only sanitary if they’re changed when switching tasks. Touching money, registers, paper, and other customers’ f

Don't order ahead, its faster just to walk in. Watched 6 sandwiches go out while my order for 3 sandwiches was finished 15 minutes passed the pickup time. Food was fine, but 1 of the 3 subs had 3 mistakes. Also, the cash register and counter is filthy. Seriously, just wipe it down once in a while.

I just want the owner of this location to know I took my son here today 7/31/2022 around 8:15pm and the crew you have working tonight did a great job making our subs and had great customer service. They really need recognition. We went to another location and had mold on top of the bread one of our subs and said we would never go back to Jersey mikes but decided to try this one and I am just thankful for the experience. It wasn’t anything crazy but they did their job to say the least!

EDIT: I spoke with the owner of the location and he made things right, I appreciate that. Thanks! Order a sub with no tomatoes all of sudden that turns into just a meat/cheese sub no toppings. Come on folks like really?