Jack's Family Restaurant

This was the sandwich I was served fresh out of the bag. The picture doesn’t do it justice. It’s not edible. This could make someone sick. Not that any one could stomach eating it or chew it. Then my wife called and the kid argued with her saying it couldn’t have been more than 30 minutes old. You should not be allowed to answer the phone until you’re grown up a little Jamie. If a person is paying their money for a product put a little pride in it. I just paid for a combo that is not edible. Which, I understand does happen. Mistakes happen not the end of the world. I wouldn’t be typing this review had Jamie not acted like a 13 year old trying to be cool. Do better.

I went through the drive thru in Jacksonville and I ordered the merry meal deal and when I tell you ain’t nobody touching Jack’s nuggets, that’s what I mean but everything was top tier too. I hope they decide to put nuggets on the regular menu!!!

maybe the workers aren't being trained right, or they're genuinely just lazy, but the last few months the food and customer service has been awful. the order is never correct and the workers are very rude. My go to order for breakfast (which is primarily the time i go) is the big breakfast sandwich with sausage. The bread is meant to be toasted, well it never is. they give you two soggy pieces of white bread and it is just disgusting. And if you do a mobile order and get a coffee earlier in the morning most of the time the worker will say she forgot to make the iced coffee and make you get another drink even when you've already paid the up charge for the iced coffee. get better and do your jobs correctly please

Woman taking my order was very rude. Entire order was wrong. Heavier set woman was scratching her butt and then took payment from another customer without even washing her hands. Also saw baby roaches. Disgusting. This location has significantly declined. Will NEVER come back. Save yourself the visit.

Getting called a thief for YALLS mess up is NOT okay. It's NOT my fault y'all put grits instead of the other biscuit. I come there every single day and it's always a mess up. From the side of eggs to not getting ketchup. I'm not a thief. I will NEVER do business at a jacks again. Corporate will be called.