Jack in the Box

Employees are genuinely always great here. Peak spot for some comfort food. Today we went in and Dakota took our order, he was super friendly, remembered our order well, and gave us the best customer service. Literally every person we talked to was friendly, conversational, and made the experience great. Our food came out fast and tastes amazing. Super happy coming here!!

This is the worst Jack in the Box ever. Not only was the food horrible, but the service was even worse. They do not change their grease so the food burns and comes out dirty. I ordered a chicken nuggets kids meals and they gave me burnt nuggets. Would any of them feed burnt nuggets to their kids???!!! Maybe so, but I am NOT! When we addressed this with the manager, she completely disregarded our complaint. Would not give us a replacement or refund. Never will I spend money at ANY Jack in the Box because they don't value their customers.

Update: I am changing my review a lot. Store was not busy tonight. 1 car behind us and non in front. Took 26 minutes to get my food. This was on Friday, February 20, 2026. Staff did it care and was not apologetic. Food was still good. My family and I had a fantastic experience at the Jack In The Box on Combs and Gantzel this week. The entire team deserves recognition for their excellent customer service! The young lady taking our order was incredibly nice and patient as we placed a rather large order. She handled everything efficiently and provided great customer service right from the start. Although we had to pull forward due to the size of our order, the wait was minimal, our food was brought out to us in just 4 or 5 minutes! The young man who delivered our food was extremely polite

Ortega was great and awesome with customer service. We ordered the hot mess meal and it was delicious. Thank you for all that you did and the great service you provided. Best high class service with great aptitude in customer experience and appreciation thank you ten out of ten.

I walked in around 0140 to pick up 2 uber orders. A blind was walking out and asked the names on the order. To which she replied "lovely" she was nice but customer service could use some conditioning. The cooking area was a mess. The floor and the area they were prepping food. Color me not impressed. I live close by and would rather make the drive to the one on hunt. This place always messes up ur order. And needs an overnight a health inspection. Once the order was ready I asked for a bag...it took a minute. She laid on the counter talking then saluted another uber driver as he walked out. Then looked at me.... "the bag?" I asked. She grabbed it opened it on the counter and left it for me to bag everything up. Wasn't aware I worked there. I wouldn't recommend getting food here.