Barro's Pizza

As a fan of Barro’s pizza, it’s difficult for me to write this review. However, no joke, over 50% of the time I leave this location (Copper Basin) and consider not returning. Usually I’m just frustrated because my to go order is late… sometimes over 30 mins late. Tonight, the pizza had folded over on itself in the box. Granted, the employee giving it to me offered to have it remade… but said “I just don’t know how long it’s going to take.” It’s 8pm and I’ve got kids in the car. I can’t wait who knows how long. Individually, these incidents are not that big of a deal, but collectively it’s annoying how often it’s something with the service or pizza that makes me consider not returning. I probably wouldn’t if there was another Barro’s even remotely close by. Pizza is good though.

I bought 2 large pizzas, 48 wings, and a cookie for my familys dinner tonight. I placed my order at 5pm and on the receipt it said time promised would be 6:15pm. We didn't get any updates/calls letting us know our pizza would be late. We didn't get it until 6:45pm. The food was cold so it doesn't have that fresh taste we usually get. The delivery man didn't even apologize or let us know why he was running behind. When we called twice they didn't give us an update either besides letting us know the driver was 1 minute away but he was actually 25 minutes away. The customer service was not how it usually is, very disappointed.

Bought 3 x large pizzas and asked for extra cheese on all 3 and extra mushrooms. Didn't get any extra of anything.. 4 bucks for extra mushrooms and 6 bucks for extra cheese on 3 pizzas. So wasted 10 bucks. Then they give me 3 containers of raw mushrooms that I have to cook when I get home. One pizza wasn't even cut and the pineapple pizza wasn't even fully cooked....Waited 50 minutes for this....

Employees did not know the meaning of standing in line, they passed us up 3x and did not even apologize, ruined my dinner…..restaurant not even full! Update….they screwed up on our order and brought us wrong pizza, instead of letting us finish pizza we already started they actually took pizza away and made us wait for new pizza!! Are they Giving our pizza to someone else????? WOOOOOW!!!!!

Kyleigh ordered my food and everything was correct no issues was in and out within 20 minutes the past reviews that I've read looks like someone's trying to get something for free I've been to best pizza restaurant in Metro Phoenix for the past 15 years excellent service