Jack in the Box

I placed a large order and was given three separate bags. When I politely asked for a larger bag to make it easier to carry everything to my car, the staff member told me I needed to bring my own bag. I was surprised and disappointed that a store of this size could not provide an extra bag to assist a customer. Unfortunately, this experience did not meet my expectations for customer service.

Ordered 1 classic smash burger 1 buttery Swiss combo and another buttery Swiss just the burger with pickles on it, and jalapeno poppers. After asking about 3 times if we didn’t want pickles on the buttery Swiss burger we finally got to the window to pay. We got out food and my mom made sure to check. They forgot the jalepeno poppers, after we had already stated multiple times we want an order of this NOT ON THE BURGER. Then we get home AND THE BURGERS ARE NOT EVEN CORRECT. WE GET 1 BUTTERY SWISS COMBO 1 CLASSIC SMASH AND A RANDOM JUMBO JACK??? MIND YOU THERES NO ONE THERE?? WHY CANT YOU FUFILL SIMPLE ORDERS? THERE WAS ONLY ONE PERSON AHEAD OF US AND THERE WAS NO ONE INSIDE. THEN BEFORE WE CAN FINISH ORDERING SHE KEEPS TELLING US TO GO TO THE WINDOW. WE PAYED $54 DOLLARS TO BE GIVEN AN INCO

This was the worst experience I’ve ever had at a Jack in the Box. I went to buy food after a long, exhausting day, and on top of that my order was missing items. Is it really that hard to double-check the bag before handing it over? I pay for EVERYTHING, not just whatever they feel like throwing in. The staff’s attitude was completely careless, as if doing their job properly was too much to ask. You walk in expecting to get what you ordered and walk out even more frustrated. Terrible service, zero attention, zero responsibility. If they don’t want to work, then they shouldn’t open. And if they’re going to serve customers, they should do it right. Last time I’m going to that place.

I went today at this location, as I always do because it’s near my place, and ordered some grilled wraps and one other crispy wrap. The order I received was wrong and they gave me all crispy wraps instead of grilled..and when I went back inside the counter to return my wrong order, they looked kind of surprised, but I insisted that this was not what I had ordered. They did make my order the way I wanted it but did a really bad job remaking it. There seems to be basically very little chicken, almost no lettuce or whatever they supposed to put inside it and the cheese almost next to nothing inside my wraps. The whole filling was just over a spoonful 🥄….I’m gonna post a picture below just so people know what to expect when the people working inside have a wrong attitude towards their customer

Bought the new stacked bacon combo. Not much bacon, cold, and not on correct bun. Not even the cheeses were melted. So disgusted. Plus we waited for almost 5 mins. My husband had a old dry bun on his also not cooked well with no bacon???? Dont go there its reidiculous.