Imo's Pizza

I ordered a delivery at 11:45. It said the ETA was 12:20. Perfect. I'm a teacher, so I only am able to eat when I have lunch or plan period. The tracker said it left the store at 12:30. At 1, I called, and it was still at least 5 minutes away. I have to teach at 1:15, so I had to cancel. No refund. No delivery. No apology. The guy said, "Oh, that sucks." When I told him that I wouldn't be able to eat lunch, and I still had to teach 3 more classes. No offer to even try to make it better.

Don't get me started on this store, well let me rewrite that. Don't get me started on the so called manager of this store I'm concerned as to where the corporate overlook is I was told by her she's been managing for 20 years????? With this service and attitude I'm surprised this place is still in business. I placed a delivery online and I live not to far from this location, I choose to pay my gratitude with cash but for some reason my order was canceled and when I called up first I was told they don't come to my area then I was told drivers can refuse orders I'm so confused not only was I going to tip but I'm 15min away, now I have to wait 3-5 days for a refund for lunch I was expecting someone has to do something or there is gonna be no business here

The new hot honey pepperoni pizza is FIRE. Please make permanent!

I had a very disappointing experience with this Imo’s location. The delivery driver, Cam, refused to deliver an order, saying the customers could come to the store to pick it up themselves. When I called the store to address it, the manager, Sheila, said the driver has the right to refuse a delivery if a tip isn’t provided and that nothing could be done other than voiding the order. There was no empathy or professional handling of the situation. Overall, the interaction felt dismissive and unprofessional, and I hope corporate reviews this incident to ensure better treatment of all customers.

Had a delivery sent to a home with Disabled persons. The pizza was paid for with a credit card in full, the delivery person demanded a tip and stated that he doses not work for free and took the pizza leaving the house hold with out lunch. The lunch was paied for and in my defense his actons was theft of our lunch. This is a home set up for the handy cap and disabled and cannot keep cash for fear of theft. Calling the Imos location was was a rude experience leaving me with a hang up and no reimbursement on the card.