Dunkin'

I ordered a large cold brew with some oatmilk. I can't even taste the coffee. I usually go to the north smyrna dunkin they seem to be more consistent and don't short you on the actual coffee. I expect better for 5 bucks.

In 4 years coming to this location they have never gotten my order right the first time. Every time I go through the drive thru I have to turn around and go back in because they forgot something or didn't make something right. They do always fix the mistake, however reluctant to do so they are. The food is also never hot, always like warm, but that just may be a Dunkin thing, I don't know. I wish there was a little more care and thought put into making orders. Maybe a leader double checks orders before giving them to the customers?

Workers in drive thru can use some better customer service training. Also when the app messes up they never know what to do...in my experience and opinion, the customer is always right and if they have a coupon thats valid it should be honored.

Wow. Stopped for morning breakfast. I paid with cash which was a total inconvenience as they only had one cash drawer set up at the drive through and not inside at their other register. The lead (no name tag visible) was attempting to talk to me and have me order from the ‘pick up’ area. The background music was so loud and she was speaking in a low voice I did not nor could not understand her. Kristi came to my rescue and spoke clearly and plainly. She took the order. The other coworkers shoved my items to me - NEVER spoke a word. Never said the order is complete. Just a bag and a box… NO have a nice day. Kristi double backed from her station to say the order is complete and wished me a good day. CUSTOMER SERVICE HERE IS LACK LUSTER!! The background music was way too loud. This

DO NOT WASTE YOUR MONEY HERE!! THEY SERVE YOU HALF EATEN DONUTS THAT LOOKED LIKE A RODENT ATE THREW THEM AND THEN THREATEN TO CALL THE COPS WHEN YOU ASK FOR A REFUND. JOSE THE MANAGER IS UNFIT TO MANAGE ANY FRANCHISE.!!! HE IS RUDE AND DISRESPECTFUL AND HAS ZERO CUSTOMER SERVICE SKILLS. THE HEALTH DEPARTMENT NEEDS TO INVESTIGATE ASAP -O STARS IS MORE SUITABLE