Dunkin'

On Friday, November 28th (Black Friday), my sister, two others, and myself went through this Dunkin's drive thru around 7am. It wasn't busy. We were all trying to figure out what we wanted. First two items were ordered without an issue. Then, my sister was trying to order a drink for her husband, the gut taking our order proceeded to tell us what to order, and in the background another employee said, 'omg hurry up and order!' My sister corrected the drink and ordered her drink. When we came up to drive thru window my sister told lady at window what was said we hurd and it was rude to say to a customer! All she kept saying was, 'why are you yelling at me, I didn’t say it!' The workers all knew we heard them on the microphone and she admitted it happened. No apologies, just rude be

I’ve given this Dunkin way too many chances. Almost every visit there’s an issue — wrong cup size, missing cream or sugar, or the wrong donut entirely. It’s basic stuff that shouldn’t be messed up this often. What’s worse is that when you politely correct them, the staff acts offended, like you are the problem. I’m not asking for anything extra — just the order I paid for. Consistency and customer service are clearly lacking here.

Just got home from a long trip, swung by Dunkin in Philipsburg for a late breakfast. Got home, we were missing a sandwich, the loaded hasbrowns were cold (not room temp, COLD), my avocado toast wasn't toasted at all, and my sourdough breakfast sandwich was also cold and the bread wasn't toasted. Really annoying and inconvenient to have to drive back to get all this fixed when we really just wanted to sit down and relax after our trip.

At 6:15am, this location is very limited on the donuts available. All the staff were standing around on their iphones. I have to say "excuse me" and ask if they had apple fritters. "No, we don't have them", then back to their iphone chats. Amazing how this location stays in business. Are they trying to go out of business? I guess they are not aware of the demise of the previous store. No reason to go back unless I need a lesson on iphone usage.

Wonderful service, friendly people and very speedy too for a walk-in! My drink (refresher) was above average and the wrap tasted good too. Good job ladies🥳🫶