Dunkin'

This is the third time I’ve been told I can’t add items at the window, regardless of whether the store was busy or not. Each time there’s been an issue with my order, it felt like more attention was given to chatting and gossip than to apologizing or correcting the mistake. Management should place more emphasis on basic customer service. If orders are consistently getting mixed up and corrected at the window, it would be reasonable to allow customers the same flexibility to add items there as well. P.S. Customers can tell the difference between iced coffee and cold brew — they’re not interchangeable

Always have the worst experience the employees just sit there and ignore you the whole time at checkout don’t say hi or thank you. they don’t know how to make the food right when you ask for extra cream cheese they don’t give it to you but charge you for it. just all around bad experience every time I go.

The DD in Pawcatuck has the worse customer service of any I have ever visited. Everytime I go there, which is very rare seeing it is not far from my home, there is a problem. All I get is a small black coffee and that is like pulling teeth. Please train your employees better

asked if a drink came in a large at the beginning of the order. lady put it as medium and i said i wanted a large. she said “if you asked for a large why does it say medium on the screen?” idk girl like that’s ur job😂😭

I just went in two days ago and the ppl were sweet ,got my order correct at Dunkin for the first time,the ones I normally go to gets it wrong but first time and and did not disappoint. Who ever this manger is,and works are keep up the great work👍