Dunkin'

North Adams, MA · Coffee shop

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in North Adams
#34
of 48 restaurants
City Percentile
23%
rating percentile

Dunkin' is a restaurant located in North Adams, MA. It is one of 48 restaurants listed in North Adams. Its 3.7-star rating is slightly below the North Adams city average of 4.3 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Friday4 AM–7 PM

Customer Reviews

★☆☆☆☆ 1.0 Justine Rayborn · Feb 2026

Stopped for coffee on my way home to New York. Monica, the miserable person taking the order was absolutely a disgusting example of customer service. I had 3 kids in the car with me & just needed a snack and coffee to get on the road. She was rude from the time of order giving me snotty responses through the intercom & when I got to the window I asked if there was a public bathroom - to which she replied “if it wasn’t open I wouldn’t be serving you” & walked away. The most disgusting attitude I’ve ever seen from an employee. If you’re that miserable - quit. I’m a believer in kill everyone with kindness, so she clearly hates herself and life. 0 reason for such a nasty attitude at 6 am. Based on the reviews below I’m not the only one who’s had such an encounter - so whoever the owner is, sho

★☆☆☆☆ 1.0 Michelle Davenport · Jan 2025

I ordered a Cappuccino off of DoorDash. I received the coffee half filled. How does that even leave the shop? Obviously, the staff doesn't give a damn about customer service.

★★★★☆ 4.0 Evelyn Ostrander · Sep 2025

Love some of the morning crew and some of the night crew. Depending on who's there depends on how well everything is going to be. Usually do mobile orders

★☆☆☆☆ 1.0 Itsyo grlLuv · Feb 2022

Honestly this is the worst coffee ever. This is complete milked down. I asked for oatmilk. They ended up adding more regular milk then coffee. People work there dont care what you order. Majority of the time they give snotty attitude. Everytime I go there my order is never want I wanted. This is the last time I will go here. I love coffee but this place just isnt cutting it!

★☆☆☆☆ 1.0 Faris Osamn · Oct 2025

Lady at the drive through being very rude telling me there’s no food and no donuts because they close in 5 mins

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.