Dunkin'

To be honest, this Dunkin location doesn’t even deserve one star. I went this morning to get breakfast for the family. Ordered the $6 meal deal I saw on the screen it was a bagel asked if it could be a croissant instead and she said no it’s already made. Would NOT give me a bacon egg and cheese croissant. I had to pay for another. Mind you, I was at the screen asking for that change. Not at the window. I did not order, pull around, and then ask for a change. I’d understand that. The attitude, the overall experience was horrible. Will not be back. Very very poor management. When I got back and told my dad about the experience, he told me about his the day before. He was trying to order ice cream in store. He waited around 15 min inside and no one helped him. He said ma’am can I order ice cr

I’m a Dunkin’ fan but can’t believe my recent service. I ordered an egg and cheese sandwich but the order screen didn’t show it on an English Muffin. I questioned the employee and they said sourdough. After ordering with sourdough I pulled up the English Muffin on my phone. When I got to the window I requested the change. I was told it was already made and too bad!! Customer service is the key to business success. The customer is always right! I may never return.

Brand new store and they are working out a few bugs. Staff is friendly and courteous. Standard Dunkin and Basking Robbins offerings. Prices seem a little high compare to other DD, but I could be wrong. Good parking and convenient location.

I made a mobile order accidentally ordering 2x the same order. Used the mobile drive through lane, got to the window and the cashier threw her hands up (like "what?"). I told her i had a mobile order and it was 2x the same. She grabbed my drinks and shoved them into my window causing me to loose one of my lids. She disappeared and another employee came with my doughnuts and apologized. I told her it was alright, i pulled over and checked my doughnuts and one was missing. I made a mobile app complaint and received 500 points for the ordeal.

The person at the drive-thru really hated there job. Very short and really didn’t want to be there. The coffee was burnt and the grilled cheese was barely warm much less toasted with melted cheese