Dunkin'

Don’t bother walking in the store and expect any service to order your food. I stood at the counter for 5 minutes while 4 cars drove up in the drive through after I had already been standing at the counter. The manager then after helping 4 cars and starting to make their drinks (who arrived after I did) told the other employee to help me at the counter to take my order. The other employee continued doing what she was doing and never responded to or acknowledged the manager. I walked out of the door after standing at the counter for another 3 minutes with no service given. If you want service at this location you have to go through the drive through.

The girls are over worked with how many mobile orders are coming in. Be patient they are doing their best. I saw how many orders are piled up on the counter that no one is going inside to get. People are angry with the service and getting mad at the workers like they aren’t trying to keep up with demand of an entire town. Get off your butts and go get your orders if you want faster service. These ladies are tired and I don’t blame them. Cmon Franklin.

Chipotle Loaded Hashbrowns came only halfway full, not as advertised. Sandwich was not toasted on the Sourdough breakfast sandwhich.

The store was busy but the young man at the drive thru was pleasant, helpful and friendly. That's really something nowdays in anything customer service oriented. Give this guy a raise. He deserves it.

Placed a mobile order on 9/23 and did not receive an item that cost almost $4 on a $16 order. I was told I would need to file a complaint through the app to get a refund for the missing item and I have yet to receive the refund or be contacted by management to rectify the issue. Absolutely ridiculous!