Dunkin'

I love Dunkin BUT I don't usually take note of exceptional staff. We sat in the restaurant and noticed consistent brilliant staff behaviours like praising each other, enthusiastic genuine conversation with customers and a lot of care. It was clean and our breakfasts were good. When our baby was crying, they brought over a doughnut hole, a small token that made a massive difference. We were seriously impressed with this particular location.

Service was great, but yikes one of our drinks(iced coffee) tasted like literal cigarettes. The ratio of blended ice and cream seemed to be ok but the coffee flavor was too rancid to drink.

Service person was emptying the trash when we arrived and then proceeded to come around the counter to wait on us. She never washed her hands. Do they train the staff on proper protocols!!!

Extremely long drive thru line. Took 15 mins to finally get service. When arriving at the pick up drive thru window, out mobile order was incorrect. The staff re made the drinks however it was obvious the iced coffees were not stirred or mixed properly. My cold foam cold brew had no cold foam, the signature latte was missing whipped cream and toppings. Very long time to wait for expensive drinks that were totally wrong.

Ordered 4 muffins and 1 croissant. Got 2 croissants. Absolutely infuriating. Woman at window very unpleasant.