Dairy Queen Grill & Chill

First - the place is clean - well kept and actually clean. While waiting in line I got to witness a worker stand with her back to the drive thru (fully visible to the rest of the people in line) taking huge bite after bite from a large blizzard cup. Not a good look for any foodservice company. I had ordered a medium vanilla crunch cone and it took a long time to get. I received a medium cone with the least amount of ice cream I have had in a medium in any DQ or other I have been to (see picture). The crunch was very skimpy and was soggy right off the go. I tried to get my money back as it was not worth even forcing myself to eat to mushy "crunch" just to get my money's worth. It took almost 10 minutes for them to figure out to issue a refund - they wouldn't even answer when I asked them if

Dairy Queen Grill & Chill is a popular spot for tasty fast food and sweet treats. The menu features burgers, fries, chicken items, and their famous Blizzard desserts. The staff is friendly and efficient, ensuring quick service. Clean and welcoming, it’s a great place for a casual meal or a refreshing ice cream treat with family and friends.

Stopped in on our way back from a-little get away to treat our kiddos with some ice cream and was immediately disgusted by the inside of the store. The floor was SO sticky, tables were filthy and no one appeared to be working on wiping them off, the floor of the kitchen was covered in food and the ice cream candy containers were messy and looked like they never get emptied and cleaned out. People inside were frustrated with how long they had to wait just for ice cream! The staff working there did NOT provide good or friendly customer service. Will never go back! Also the garbage located outside was swarming with flies and smelled absolutely awful.

The service was very slow. Ordered small sundae and large blizzard and it took 25 min to get it. They had a group from Boone Iowa to help. They were just punching in and heard me about the 25 min wait and we were told it was very busy, that our order was working down the line. Boone Iowa crew said there is no excuse for that. She went back to find out what was going on. 30 min later was able to enjoy our dessert. This was the worst service we have gotten from them. Tables, bathrooms were dirty, no ice in the dining room, then trash was overflowing. If it weren’t for the Boone Iowa crew we would still be waiting. Hopefully this was just an off day, maybe new crew. We will try it again when in town.

Apparently I ordered half blizzard half vanilla ice cream. They sure had the top half of the large mixed well but then halfway through it switched to plain vanilla, didn't even have the mixins that far down. For $8 maybe teach them to make a full blizzard or decrease the price