Dairy Queen Grill & Chill

This is the worst Dairy Queen in the region. Wood River Dairy Queen does a far superior job for their customers of any kind. This store's staff not only left out a buffalo sauce I requested with my app order, they also intentionally discriminated me by not serving my order almost 30 minutes after it was place and I was waiting for at least 20 minutes. While I waited, customers that ordered in the store after i arrived got their food first before I got mine. Any other Dairy Queen would not disrespect or discriminate customers in that situation.

I ordered a blizzard for my mother and I paid to add whipped cream on top and got the small bit of it on it. Ridiculous

This is our go-to Dairy Queen. The foods typically hot and fresh but, inside is also usually a little grimy. Staff doesn't keep the sitting area very clean and the soda fountain is kinda sketchy. Otherwise, we love it.

I would normally give a 5 star rating being that it’s my closest DQ store. But in the last month during business hours and during peak times (lunch) the ice cream machine has been down due to cleaning (not broken) today I have called them and spoke with the nice lady (GM) and told her about my concerns. Hopefully they will change their cleaning policy for the very end or the very beginning of each shift instead of during the day. Once this concern is resolved I will change my review

Couldn’t call to ask if they could provide us with the food we didn’t receive. It states “mailbox is full” and doesn’t even ring. All the food tasted off and so did the ice cream. On top of not giving us all of our food, 2 chicken strips instead of 6, they don’t even have a 2 piece chicken strip box ??? They got our ice cream wrong too. Normally I give places benefit of the doubt but this was absolutely terrible. I’d recommended a different Dairy Queen