Cold Stone Creamery

One of my best ice cream stores, Cold Stone I love the big selection of flavors and now they have Caramel Apple to 🍎omg 🤩 delicious. I buy cheesecake caramel apple and Apple Pie caramel 🥧 definitely the best option. If you guys are looking for a birthday o celebration cake this is the perfect place to buy it.

Stopped by Cold Stone on Mannheim for what I thought would be a fun little ice cream break while shopping—what I got instead was a live-action demo of how not to enjoy dessert. We walked in, were greeted by absolutely no one (unless you count blank stares and vibes that screamed “I hate it here”). After playing a fun game of “guess where the line starts,” we were helped by an older woman whose face only lit up when she talked to another employee—so at least someone was getting good service. She asked for our order in a whisper (maybe it's part of a secret menu experience?), and when my niece picked her topping, the woman handed me the ice cream. My niece? Still standing there. Confused. Classic. I ordered a second item and—surprise!—no mention of toppings. Apparently those are a special

Came in on 07/16/2025 at 9:30, the worker that prepared our order was rude and made me and my sister feel like we were dumb for asking any questions. Very questionable employee. Coming from someone in fast food who would understand but I wouldn’t treat a customer that way. Atleast be courteous. Ice cream was okay though.

First time at cold stone… ice cream was great. Wish the server wouldn’t have given us dirty looks and rolling her eyes for not understanding her question after she mumbled it to us. She shouldn’t have a loose ponytail with long hair in food service. At least the other two girls were kind and had their hair in tight buns. Poor customer service on the one girl .

Came in this evening with my family and my parents, everyone on the team was friendly and attentive with the exception of a girl named (I couldn’t get a clear read on her name tag) but I believe it was Hibaj or Hibej. She made my daughters ice cream incorrectly putting rainbow sprinkles instead of chocolate (my daughter is allergic to rainbow sprinkles) and when I asked if she could switch it out she didn’t say anything but rolled her eyes and huffed and then tossed the incorrectly made ice cream aside and rudely handed me a remade one. Everyone on the team was clearly taking note of the situation. She was unbelievably rude and childish behavior. I Will not be revisiting this location just for her behavior and if this is the behavior the business allows I’ll gladly take my business to the