Chipotle Mexican Grill

I am happy to report this restaurant's health score is 99!! The servings were generous and the food was great. They seemed a little understaffed, but we didn't have to wait long. I would definitely eat here again.

The food is amazing, hands down!! BUT, for the price, you could also go into a sit down restraint for the same price. I would still say definitely give it a try though!!

Chipotle’s posted hours are 10:45 AM–10:00 PM, yet when I entered at 8:47 PM, they were already out of carne asada, sour cream, and lettuce, and what remained was dry. A staff member stated they “don’t cook throughout the day” and that everything is prepped in the morning, which directly contradicts Chipotle’s Fresh slogan. Over an hour before closing, most main ingredients were unavailable due to lack of preparation. If you’re open until 10 PM, customers should expect core menu items to still be available. Very disappointing.

Went today around 4:30pm to grab some food. The associate behind the counter served someone ahead of me and then proceeded to clean and walk around while another associate was making multiple burrito bowls all the while there is a line full of people and NOT ONE WORD WAS SAID! Not a “let me clean the counter and I’ll be right with you”, nothing! Teach your employees customer service skills!!!!!

EDIT: Decided to give them another chance and this time was much better! Bowls were full and young man at the window was very nice. I scarcely complain about food from any establishment. Well Chipotle Oxford just took the cake. Never again. Checked my food before I left. I told the young man at the pick-up window my concerns/other experiences, young lady who I’m assuming is the manager, came over and asked me what the problem was. I told her what I told him. She said the bowls were that way because I did not order rice in them. I explained we have gotten them without rice before and they have been more full than that. She said she could give me some sides of lettuce.. I said okay. These were $9.45 and $13.45 respectively, just to give everyone an idea. That’s a joke for them being les