Chipotle Mexican Grill

Beautiful new location, but the food was a major letdown. I ordered a $20 rice bowl with rice, salad, black beans, double chicken, and guacamole. The seasoning was overwhelmingly heavy on salt, making the entire bowl inedible. Every component was oversalted to the point where all flavor was lost. Chipotle is known for bold but balanced flavors. This was just a salt bomb. A nice space and truly extraordinary staff do not make up for food quality this poor, especially at this price point. Disappointing experience overall.

Place was dirty. There was only one worker at the counter. The register girl was on her phone away. The cook didn’t help the girl at the counter. She went to a back room to put chicken. Chicken was sitting out. I will never come back. Giving this place 1 star feels like a crime.

Chipotle refused to serve me an hour before closing even though all the food was still out and the doors were wide open. I politely asked if I could get a bowl and was met with nothing but attitude and a flat “no.” If you’re closed, then change the posted hours or lock the doors — don’t leave everything open and then treat customers like they’re the problem for asking. I was respectful the entire time and still got rude service. Completely unprofessional and misleading.

I brought my team here last week during the day and the energy was high, positive and welcoming… All imma say is that the infatuation phase is over 😂🤣 Today I Ordered plain chicken, beans, and lettuce. I really would have prefer more lettuce😒 (lol you can’t ever win with chipotle; it’s either more carbs than meat or the opposite)… Also… I was charged $18 for my meal… I just went to chipotle on Saturday in the Bronx and spent $12 for the same meal. I went back for the receipt and noticed they automatically charged me for extra chicken… I didn’t even receive extra chicken… is this a new store sales tactic🤔🤷🏿‍♂️🤦🏾‍♂️‼️

I placed my order 20 minutes ahead of time to pick up at 5:40 PM and they literally made me wait until 6:30 PM to get my order because they ran out of steak. You couldn’t tell me that earlier??? And on top of that, they forgot to add the cheese and it taste so stale. I’m so disappointed and the app would not refund my order or provide some type of compensation.