Chipotle Mexican Grill

Gloucester, MA · Mexican restaurant

Rating
2.3/5
★★☆☆☆ 2.3
Reviews
20
Rank in Gloucester
#109
of 127 restaurants
City Percentile
9%
rating percentile
Address
Chipotle Mexican Grill, 370 Gloucester Crossing Rd, Gloucester, MA 01930
Phone
(351) 217-2652
Website
locations.chipotle.com/ma/gloucester/370-gloucester-crossing-rd?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=5495
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Gloucester, MA. It is one of 127 restaurants listed in Gloucester. Its 2.3-star rating is slightly below the Gloucester city average of 4.4 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with... More

Hours

Saturday10 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Steph Rose · Oct 2025

Waste of money. Spent $21 for this square pressed panini looking thing. Paid $7 for extra steak. 6 pieces of meat- I counted. Rice was crunchy and meat was all fat. They’re new I get it but train your employees better. I can come in and show you how to roll a burrito.

★☆☆☆☆ 1.0 Anonymous · Oct 2025

Extremely disappointing experience. I placed an online order, and nearly everything was wrong. My tacos were the wrong shells, missing ingredients, and completely thrown together. My bowl looked like soup — wrong protein, wrong rice, and covered in sour cream despite asking for light. The steak was cold (I didn’t even order steak, I ordered chicken) and the lettuce barely there. To make it worse, I got 2 large drinks and the machine didn’t even have ice. When I arrived to pick up the order at the time it told me to. the staff hadn’t even started it, (they had no other costumers) and the restaurant was messy with food and trash on the floor. The food was so bad we couldn’t even eat it.

★★★★★ 5.0 Elizabeth Donahue · Feb 2026

I was there last night getting a late night meal and I was greeted by this very nice gentleman. He offered me the chicken pastor and told me if I wanted a sample I tried it out and it was wonderful. I love how he offered me a sample of the item then I ask him what was his name he said his name was Newton and he was the night manager. He is a very, very nice man. I will be going there again. Excellent service. Keep up the good work.

★☆☆☆☆ 1.0 Koaxla_lol · Dec 2025

Lady had no clue what she was doing. Literally wrapped my burrito sideways, all guac in a bite, all rice, then all chicken, had to eat it sideways. I get it u work in a kitchen its chaotic, but i was the only customer and ur only job is to wrap burritos. $18 for this trash This was my 2nd time trying chipotle and I will not be returning to this location. Please train ur employees

★★★★★ 5.0 Andrew Maxwell · Nov 2025

Getting way better! When they first opened, it was a bit of a mess, but going there last night at 6, I had an amazing experience. The dining room was very clean, and the bathrooms looked freshly cleaned. The food was also amazing. I’ve seen people talk about their rice being crispy, and I hesitated at first, but I gave it a try — and let’s just say it was great. On top of that, the manager made me feel like a regular. My wife and I will definitely be coming back!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Mexican restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.