Chipotle Mexican Grill

Ordered my go to order online. It’s never looked this like before and I was a little disappointed. The manager said this is how their quesadillas typically come and didn’t understand why I didn’t want it. (Mind you, the first pictures are of an untouched quesadilla). I ended up reordering the quesadilla because it looked so terrible. The last picture is how I’m used to my food looking. It’s just unfortunate that I had to waste time/money to get what I’m used to getting from Chipotle.

I placed a lunch order using the Chipotle app and grabbed a burrito bowl with chipotle honey chicken, brown rice, lettuce, a side of chips, and a bottled lemonade. The taste was fine—everything was seasoned the way I expected and the ingredients were fresh. But once again, the portion was disappointing. This isn’t the first time I’ve noticed that ordering online tends to come with noticeably smaller portions. When I opened my bowl, it barely had food in it, especially considering the $15 price tag. The bowl was less than half full, and had I not added chips, I would’ve still been hungry. Chipotle is generally reliable, but ordering through the app feels like a gamble. If you're hungry and want what you pay for, go inside and order in person.

I'm not the one to normally write bad reviews but this experience was truly awful. I had a mobile order that I filled and when I got there it was sitting behind the counter and I was patiently waiting to get it. After 5 minutes someone finally asked me if I had a mobile order and I told her my name. It was sitting behind the counter the entire time and she gave me my bag and I rude Manor. As I always do I checked my order and found numerous things wrong with it like I got a burrito instead of a quesadilla, my drink was the wrong size, and I was missing a cup of salsa. I told this to a gentleman working on that counter and he quickly fixed it for me. As I went to fill up my cup with ice there was no ice. When I returned home to eat my meal the chips I had even though I got a large were bar

My boyfriend and I come here pretty frequently. Last night, we had some pretty big issues with our order not being made correctly. We went in this evening and the manager Marcus more than took care of us. He had such a good attitude, and he was so friendly, apologetic, and attentive. He remade our order perfectly and threw in a few extras as well. Just watching his interactions with the rest of the team made it pretty clear that he has great leadership and management skills; helping everyone on their stations, getting our food made as quickly as possible, and when the fajita veggies werent ready he said “no worries, i got it” to his team member. He seasoned everything and made sure everything was perfect. Huge props to Marcus for being an amazing person, it’s very rare these days to see pe

Today I went with my best friend, and Jared’s service was incredible. He was super kind and fun, we even had to ask for his name because he was just so attentive. Excellent customer service and very patient. We live 45 minutes away, but I’d drive back again just to be served by him. The food was also very fresh and delicious🤍🤍