Chili's Grill & Bar

First time going to chilis had to wait about 5 minutes for a booth which isn’t bad at all. Food was good, we will be going back! Service was great, very nice staff.

Restaurant is dirty. The staff were not well dressed. Our server’s hair was all over the place. It was not neatly combed and in place. The bartender brung my margarita to my table and slammed it. I said thank you and she walked off. She did not say a word. I was afraid to drink it. I took two sips and decided she may have done something to it. It was on 2/24/26, between 8:30 and 9pm. I looked around and l seen one neatly groomed Hispanic young man. Young people today do not care. Management should require them to be neatly groomed and professional. I went to the one in West Hartford before and service was the opposite. Spite the poor service l remained friendly and politely left. I will never recommend it. However, l will return to get video footage. I will reach out to man

They’ve improved in the last 3/4 months. Their customer service and food have also improved. I guess the reviews and ratings are actually getting recognition. Good job. Keep it up

I am not a satisfied customer. I found a hair in my food, which I find very unsanitary. Whoever made my food should be ashamed of themselves.

First off, ALINA (server at bar) was an amazing server last night (12/7). She did her job with ease, my best friend and I had no complaints at all, whatsoever. There were people there last night who said she didn’t do a good job, they’re weird, because she was perfect the entire time. Weirdos just felt entitled as if the world revolves around them. Anyways, she served them great as well as everyone else she had to watch for. Thanks ALINA!!! :) - She’s the type of employee you definitely keep around (good interaction when speaking as well)