Chicken Shack Grosse Pointe

Spent a decent amount on a holiday package. I had someone else pick up my order on Christmas Eve. Once received was appalled at the quality of this chicken. I wouldn't feed it to my dog. They were closed by the time I seen it so couldn't do much as far address it. Christmas day closed. Nobody at corporate is picking up. Feedback on website once I hit submit says error submitting. Proceed with caution. Use to love this place . What is going on? Called the store and they didn't seem very helpful. Completely disappointed.

My food was piping hot , fresh and crunchy the way chicken is supposed to be I am such a potato lady I enjoyed those also. The cashier was very knowledgeable about the menu and what specials " The Shack " offered. I have been coming to this location for years very clean and sanitized. Overall I was impressed good day.

Subject: Formal Complaint Regarding Service, Order Issues, and Public Humiliation – Grosse Pointe Chicken Shack (Mack Ave.) To Whom It May Concern, I am writing to file a formal complaint regarding my recent experiences with the Grosse Pointe Chicken Shack location on Mack Avenue. I have chosen this location many times because it is close to my workplace and has always been one of the better stores in my opinion. However, the events that took place on November 25, 2025, and November 28, 2025, were not only unacceptable but personally humiliating. Incident on November 25, 2025 On 11/25/25, at approximately 7:45 PM, I ordered: • A 24-piece mixed chicken • Two large roasted potatoes with EXTRA butter • Two large coleslaws After driving home to Macomb, I discovered: • The chicken was incorrect

I’ll take Chicken Shack over KFC, Popeyes & Chick-fil-A. I have noticed bone in chicken has been a little dry and or overcooked lately, all locations. So I switched to the boneless bites, which I normally don’t order. The batter is delicious, crunchy, not greasy. Something about the Shack’s fried chicken & those potatoes slathered in butter. I ordered an extra roll today, but no butter cup to go with either role, no option to add to the order either. Anyone here have dinner rolls & not use butter? Yeah, I didn’t think so. It costs you pennies. You made a Jackson & traded me a half piece of chicken & an Idaho potato , just toss a butter in the bag. Dinner was delicious, I would just say, if you’re gonna accept Door Dash orders, pack the bag. Condiments. A Fork? Napkins are always apprec

TLDR: Filthy place and slow service. Placed an online order at 9:30 am for a 12:50 pm pickup. I arrived just before 1 pm and the food was not ready until 1:20 pm. Staff was slow to come out to the front and greet, she was busy texting on her cellphone for most of the time I was waiting. While waiting around I noticed how filthy the place is. Nothing has been wiped or degreased in the customer accessible area, I can only imagine the back. The window sills were dirty with old dead bugs, the pop machine was dirty, sticky, moldy from top to bottom, the cooler was filthy, the credit card machine was full of old grease. The cook didn't seem to be wearing a hair net. Maybe the health department should check this place out? Ughhh 🤮