Cold Stone Creamery

Grosse Pointe, MI · Ice cream shop

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Grosse Pointe
#10
of 40 restaurants
City Percentile
67%
rating percentile
Address
Cold Stone Creamery, 16823 Kercheval Ave, Grosse Pointe, MI 48230
Phone
(313) 886-4020
Website
www.coldstonecreamery.com/stores/22142?utm_source=gmb&utm_medium=gmb&utm_campaign=gmb&utm_id=gmb
Status
Closed · Opens 12 PM

Cold Stone Creamery is a restaurant located in Grosse Pointe, MI. It is one of 40 restaurants listed in Grosse Pointe. Its 4.2-star rating matches the Grosse Pointe city average of 4.2 stars. It ranks #10 of 40 restaurants in Grosse Pointe. There are 10 photos associated with this location.

About Cold Stone Creamery

Your local Cold Stone Creamery in Grosse Pointe, MI is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins,... More

Hours

Saturday12 PM–10 PM
Sunday12 PM–9 PM
Monday12 PM–9 PM
Tuesday12 PM–9 PM
Wednesday12 PM–9 PM
Thursday12 PM–9 PM
Friday12 PM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Alicia Williams · Aug 2025

Omg I literally threw up! I saw a hair and almost lost it. But then I’m looking closer not only was it hair it was a whole ball of hair. I throw up! This has got to be the worst thing I’ve ever experienced at any type of eatery. I am disgusted and disappointed I don’t know if I could try it again. Lost a customer…..

★☆☆☆☆ 1.0 Kristen Cunningham · Jun 2022

I do NOT recommend this Cold Stone location. My mom decided to order two cakes to celebrate Father’s Day and my brother’s 16th birthday. Because we typically order from this Cold Stone, there seemed to be no reason to double check the order, BUT that was obviously a mistake. The young lady at the location did not ask my mom to review the cakes prior to paying and rudely packaged them up. My mom tried calling for a manger TWICE and was hung up on. So, she went ahead and sent a message to corporate TWICE. Moving forward, this location will obviously not be receiving our business. I highly advise for anyone looking to order a cake for their loved ones to think very carefully because the individuals do not take care in ensuring the customers are happy with their purchase. It’s pretty pathetic

★★★★★ 5.0 Tea Mirror · Jul 2025

Great experience, fantastic staff 🥳🤩taking care of business XOXO completely satisfied with my order and services, keep up the great work Gals!!!❤️

★☆☆☆☆ 1.0 Brian Simpson · May 2025

Ordered a cake ahead of time for a birthday party. Paid for it. Showed up two days later. Cake was not made. They offered me an alternative at same price, no discount. Bad look. Had difficult conversation to receive refund. Store is dirty. It’s expensive. Have some self-respect and go to a local store, not this chain with frequent poor service.

★★★★★ 5.0 J W · Apr 2023

One of my favorites, they even have a bakery inside with all kinds of delicious options available. Staff her is super friendly. They do have street parking and a lot in the back by the atm. Can you really go wrong with anything at coldstone its just good stuff.

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ In Store Pickup ✓ In Store Shopping ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Table Service ✓ Casual ✓ Trendy ✓ Quick Visit ✓ Debit Cards ✓ Nfc Mobile Payments

Services

Ice cream shopCake shopDessert restaurantFrozen yogurt shop

Top Restaurants in Grosse Pointe

NameRatingReviews
MAX ITALIAN BEEF SHOP★★★★★ 5.020 reviews
Classics From Scratch★★★★★ 5.020 reviews
Side Street Diner★★★★★ 4.620 reviews
Jumps Restaurant★★★★★ 4.620 reviews
Lucky Detroit Coffee Roasters Espresso Grosse Pointe★★★★★ 4.520 reviews
Jersey Mike's Subs★★★★★ 4.520 reviews
Five Pointes Cafe★★★★★ 4.520 reviews
The Cracked Egg of Grosse Pointe★★★★☆ 4.420 reviews
Bakehouse 46★★★★☆ 4.220 reviews
Sweet Little Sheila's Pastry and Cake Shop★★★★☆ 4.414 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.