Chick-fil-A

Love coming to this Chick-fil-a location. I've been to the Gurnee one and it was bad. The staff here are very friendly and do a great job. Always appreciate when they walk around and see how things are going. Have bailed me out many times for a refill when I didn't want to leave my kid alone at the table. My daughter loves the mac and cheese and playing in the play place. Our orders always come out correct. Condiments and napkins are always well stocked. The Gurnee location I had to ask the counter for ketchup and extra napkins... Love the random bingo nights and things like that too.

They have frequent errors on takeout orders. The worst of any chain. They're focused on friendly and polite which is nice but what we need is the order to be correct. Last time I told the window guy about their terrible track record. He looked at the tag, checked the bag, and said it's all there. Missing all of the sauces which is important for nuggets and fries. They need a focused tyoe A person at the window. The friendly guy is inept.

I’ve given this Chick-fil-A multiple chances, but my last three visits (October, December, and January) have all been disappointing. Each time I placed a pickup order and experienced long wait times, even though I had already prepaid. All three visits, the sauces I selected with my order were missing. On one occasion, my milkshake sat on the counter so long that it was partially melted by the time I finally received my food. What’s frustrating is that I regularly visit the Chick-fil-A in McHenry near my workplace and never have these issues—even though it’s a newer location. That team is efficient and well-organized. Unfortunately, the Vernon Hills location has consistently fallen short, and today was my final visit. Kudos to the McHenry location for doing it right.

I recently experienced great customer service in the Vernon Hills store. A large order wiped them out of biscuits and instead of telling me sorry, a staff member cobbled together a breakfast sandwich for me using an english muffin and comped it! Perhaps it's a little gesture, but it made my morning a bit brighter!

I've had a craving for the original chicken sandwich. The service outside was great but when I got to the window not so great. I was not happy. I have not experienced not so good service except this one time. That is one of the reasons why I go. This is minor but 1st time my order wasn't right. I asked for no pickle and got a pickle. Not good when biting into my sandwich when not expecting it.