Chick-fil-A

Five stars and possibly an extra star hidden in the sauce bag. You expect a certain level of excellence at Chick-fil-A. Polite staff, consistent food, and at least three people telling you “my pleasure” before you even finish saying thank you. That is the baseline. But this Chick-fil-A on Hillsborough Road somehow managed to level up an already elite operation. First off, the staff is unreal. Friendly, cheerful, and genuinely happy to be there. Not “corporate training happy,” but “we actually like humans” happy. You feel less like a customer and more like a welcomed guest who just showed up for dinner. Now let’s talk about the sauces. We asked for extra jelly and barbecue. Not “a little extra.” Not “two packets when you asked for three.” I mean MAXIMUM JELLY. And folks… they understood

How can y’all forget to put the sandwich in the bag? With how little customers there were and the plenty of people standing doing nothing, you’d think especially on Valentine’s Day the Chick-fil-A team would be on top of it. Plenty of staff standing around and only one other car in the drive thru. I probably came at the slowest point of the night unless it was dead empty before or after I arrived. Grabbing me and my date Chick-fil-A for a Valentine’s day dinner turned into me forfeiting part of my dinner, because when I get to my destination and set up the meal, we are down a sandwich. I really wanted to get the heart shaped chicken too because it was advertised so heavily and is great for date night but I was already feeling worried that they wouldn’t deliver on the heart shape or it w

This pne was a bit uncomfortable, I sm s Veterans, didn't get my discount. Stated I had ti be in uniform, which is not true since that would be a insecurity now. Been there several times got my discount even on Veterans day. These younger people now have no moral values, disrespectful, what do they know about history. UNSAT

Food service is slow takes multiple times for the food to come out 20 to 30 minutes for the food to come out. They don’t put gloves when they’re taking out the food. Management is allowed screams at its employees in front of the customers Fries are halfway empty will never buy fries from Hillsborough Road Some other managers are nice and employees are friendly and nice it took 30 minutes for grilled sandwiches to come out.

I always end up regretting pulling in here and thinking service will be better. Today I placed a mobile through order and had the person ask me my very common name eight times, I spelled it twice and they finally “found my order “. When I got my “special” order it wasn’t recognized after 20 minutes of waiting . Drive-through line is always ridiculously long, partially thanks to no dedicated mobile through line where people who order online can expedite the process. In addition, It always seems to take longer at this Chick-fil-A on a per car basis. Food is generally good when you get it…