Carvel

My wife and I often order from this carvel through door dash, and this time we specified chocolate ice cream and no whipped cream on a Reese’s dasher, however it came with vanilla and whipped cream. We were frustrated and called the store asking why this was wrong. The manager was on the phone with me and did not argue whatsoever, instead he actually came all the way to our apartment to hand deliver a replacement that was made correctly. You don’t see customer service like this anymore, we were very happy and really appreciated his kindness!

Literally didn’t have my car and ordered a car avalanche with cookie dough to my house for $16. I understand I paid it. I get it. It’s a half a cup of cookie dough, pebbles barely any ice cream and just a congealed ball of gunk. I never make calls like this, but I actually called the shop and the girl that gets on the phone says to me I made your order. I said I’m trying to explain to you. I don’t have my car. It’s still $16 my money and what you sent me is absolutely disgusting. Continues to fight with me on the phone.. like some kid that just didnt care at all. Sucks im done never again

The Carvel on Long Beach is absolutely delightful! From the moment you walk in, the sweet aroma of freshly churned ice cream welcomes you. Their soft serve is rich, creamy, and perfectly textured, whether you choose classic vanilla, chocolate, or a swirl. The signature Fudgie the Whale and Cookie Puss cakes are pure nostalgia—lovingly crafted and ridiculously delicious. Customer service is friendly and efficient, with staff always ready to offer samples or help you pick your perfect combo. The candy toppings bar is a fun bonus, letting you customize your treat down to the last sprinkle. Five stars—Carvel on Long Beach is summer happiness in a cone! 🍦

I've been ordering from this Carvel for two years, and on numerous occasions, my Uber Eats order has been placed incorrectly. First and foremost, the Uber Eats menu does not provide options for selecting specific ice cream flavors—they only offer a notes section. However, no matter how detailed my notes are, they are never followed. To avoid mistakes, I always call the store after placing my order to confirm the details. While there have been times when the order was correctly prepared, the last few times have been a complete disaster. I was even told to stop calling and to just write my requests in the notes—yet, despite following their instructions, my orders still arrived incorrect. Most recently, I placed an Uber Eats order, called the store to confirm, and was assured they had every

Great addition to the west end Carvel is consistently good. Got a small soft serve vanilla cone which looked more like a large and it was as good as anticipated.