Bruster's Real Ice Cream

Up until today this was a 5 star experience for us. My main gripe - We don't like the new plastic cone holders. (See my photo) They're wasteful and bad for the environment. A simple napkin is just fine and not bad for the planet. Also, that guy working the window today (Aug 25 3pm ish) was borderline rude. So unfriendly. I mean did his job. I got my ice cream, but he was not nice about it. Window people should be friendly. He also skimped on my cone. My daughter's was fine, perfect, bc the friendly young lady made hers. My photo taken after I ate a lot of mine. I'm showing the dumb plastic cone holder. Please don't keep using these things. Businesses have a responsibility to the planet too. It's nice to eat a great ice cream cone and yay no waste except a couple biodegradable napkins! :) N

Save your time and money and go elsewhere. You will wait long time in the drive through while the workers joke and laugh with their friends that come up to the walk up window. No respect or urgency for the customers in line. Ordered a milkshake and waited 17 minutes for it with no one in front of me. Received milkshake and it was melted as if it was placed in microwave before it was given to me. They don’t care about the reviews or quality of this location, don’t believe me read the other reviews. Good luck

Went there after a soccer game with my 2 precious kids. Ordered 3 shakes and they cam me out great, my daughters loved em. Mr. Weyer was very interactive and great with kids and so was Pete. Good to see Powhatan still doing service the right way. Amen.

Keller was the kindest and sweetest person I have ever met. The shake was amazing and service was even better. If Keller doesn’t get a raise after my experience I would be extremely disappointed.

Had such a great time, fantastic ice cream with a great atmosphere. Keller was very helpful and kind. Love to see these outsiding teens being great members of this county!