Black Swan Bar & Grill

I can truly say this is the meaning of customer service! The owner made sure my party was taken care of in the drinks were strong🥰. If I could give them over five stars, I would. The atmosphere was amazing and people were so kind. We went during karaoke night and I left with a couple more friends than I came with. Truly amazing.

Saw the band "Teeb" here tonight, first time here and first time hearing this band. The band was PHENOMENAL, we are new fans for sure. The service was the best we've had in Hilliard. What a cool place. And Teeb, you guys ROCK!!

Bartender Neesha was great. I’m from out of town seemed like a cool spot. They had karaoke not my thing but everyone was nice and having fun. 20 minutes after eating stomach turned upside down. I don’t leave bad reviews unless something like this happened.

I really enjoyed this place it's on the other end of town so it's not like I'll get there that often but when I do I'm happy to order food and enjoy a night of karaoke. Yes that's me.

I'm not exactly sure what transpired tonight with the bartender's evening but I will say I expected more out of what I received. I do understand its a bar and karaoke. However my bartender this evening brought my husband and I a plate of attitude and ill desire to work, never brought us our drinks when we went up and ordered them initially. She went up sang came back down to the bar and then forgot about our food. When she did bring it to us (about 45 minutes later) she said "sorry I let it get cold..." Didn't ask if we needed anything else, didn't bring silverware, napkins, drinks, extra plates, condiments. Nothing of the sort was handed to us or asked about. Bartender never wanted to make eye contact with us or initiate conversation. She never came back to check on us I had to go up to h