Big Boy

I wanted to thoroughly enjoy this restaurant when I brought my young boys here because of it's history, nostalgia, and memories that I had of this chain as a child...but like many great chains of the past, this one too has lost it's way. Initially I asked if we could sit near a window but the waitress declined to do so as that side of the restaurant was already cleaned for closure eventhough it was only 3:00 p.m. Our waitress was kind and patient with our boys and throughout our meal. The salad bar was old. The garbanzo beans were granular in texture, the olives were dried out, the clam chowder tasted off and was separating. My burger Initially tasted good but the bun literally turned into thin dough as I ate it. The fries were good, but it was a very small serving. My boys ate the

I’ve always loved going to big boy especially the one in Mason. It’s been a while since I’ve been to this one here in Charlotte, but when I walked in, it literally looked like nobody cared of how the restaurant looks broken concrete by the bathroom dust everywhere a ceiling fan that has stuff chipping off of it broken seats with duct tape tapes on them bugs and lights hardly any of the lights working. It definitely seems like people are just there just to make money and that’s about it. I don’t know if the owner has been in at all, but he definitely needs to make a visit.

The salad bar was dreadful. Half of the food looks like it was plastic because it had not been freshened up in what looked to be at least eight hours. There were no bowls for the soup. I had to ask someone in the restaurant. Instead of putting more bowls at the soup station, she gave me one. My server was nice but didn't bring water, didn't bring silverware, never cleared my plates. A guy next to me was complaining about his order being wrong. Who I think might be the cook, came out and argued with him. This is the example of absolutely incompetent ownership and management. I had problems six months ago but decided to try it again. I gave two stars because the waitress was nice. It's not her fault that she was poorly trained. I will avoid this Restaurant in the future.

Occasionally I order my childhood favorite, the big boy burger and slaw to go. The wait staff has always been kind and professional. However my last take out order in which I ordered extra sauce on the burger. Instead of extra sauce my burger had a pathetic tiny wipe of sauce. Clearly an intended slight. Every time I pick up my take at the restaurant it is almost completely empty. Why would they intentionally drive a customer away. I have always been polite and friendly. Losing a customer for something petty seems stupid. But I got the message. I’m gone.

Amazing old school diner atmosphere, they haven't changed a thing, love it! Service was wonderful, she should be the employee of the year. Food is the same as I always remember. I love the super big boy and this time better than expected, it was juicy and flavorful. The slim Jim is my wife's favorite, however the bun was overcooked and dry, but everything else in it was perfect.