Auntie Anne's

This is one of the unlucky shop which is carrying stigma of bad customers' service/ PR. Unfortunately, when their food products like pretzels are burnt, then naturally you yourself will be under customers' fire, as they have spent money. The owner should drastically and very seriously look into these issues; otherwise, be warned that these are the signs of going out of business soon...

Went there had to wait but they just sold out before my eyes someone bought 3 sm cups of pretzel dogs ive been there 4 or 5 time this holiday season and they do a great job was even offered a complimentary drink as I waited by far the best pretzel place around side note they even have given me extra cups to split the kids nuggets up love the place

I was so disappointed. Got half way through my pretzel bites to find a hair was cooked into it. Not sure how it nobody saw it before putting them into the cup as the cup was practically empty. Wrote to complain and couldn't do a refund, yet I emailed within an hour of leaving. I found it on my way home! Was told money was sent but I never saw it, my mail is in a locked mail box. We now refuse to go. Also no where to sit and enjoy our food as seats were all covered. Also order was wrong but after the third time asking for the correct sauce I shook my head and left.

Went in to get a small pretzel dog, was told I can only get a large and it would take 15 minutes for a small. Went back in 20 minutes and was told the same thing. At this point I realize they only want to sell the large pretzel dogs! Why even have it on the menu if you not going to sell it? Why lie and say 15 minutes? Why not just put some that’s already made in a small size cup for sale? Makes no sense. They make the pretzel dogs and put all of them in large cups. RIP OFF!!!! Can’t wait for y’all go to out of business!

Honestly, I’ve never left a review before but my experience with an employee named Chris at Auntie Anne’s was so bad I had to. Chris had the worst attitude I’ve ever dealt with in customer service. I asked a simple question about the menu and he acted super annoyed, like I was wasting his time. He rolled his eyes at me, and was rude when I ordered. I’m 25, I’ve worked in food service before—I get that it’s not always fun, but there’s no excuse to treat customers like that. It completely ruined the visit, and honestly, I won’t be coming back to this location if that’s how employees act.