Auntie Anne's

I walked past this location at 11 am and saw one Jalapeño pretzel sitting in the window, probably from yesterday. I told myself I’d go back later when they make them fresh. I went back HOURS later at 5 pm, and that same pretzel was still in the window. I requested that they make it fresh, and I said that I didn’t mind waiting. They made it, but it was extremely thin and it broke into pieces the second I picked it up. I showed them and the lady gave me some attitude, saying things like “well what should I do about it?”..like you’re literally the one who made it..I’ve gotten jalapeño pretzels from there before and never had this experience, when I told her this, she said “well I don’t know”. Mean people all together

The best! The pretzels here are always fresh and delicious. The staff who work there are super friendly and accommodating. My family has always had a good experience and we order every time we visit the mall. Highly recommended!

Had a friend buy me pretzel half hour before close , turns out somehow there were no salted pretzels lleft. She didnt tell my friend it would have no salt I went up there to see if I could exchange it and the young girl tried to tell me no at first. I asked if I could just pay the difference and get a cup of nuggets or something where she finally yielded and said id be uncharged so she charged me for 3 cups of water Glad she saved the company 1.5 dollars right before close , I wish her luck in her pursuit to become the best manager she can become , but sometimes its more lucrative to show a bit of kindness, especially when the store doesn't have basic items such as a normal salted pretzel.

I cannot believe I never been to Auntie Anne's before. My phone carrier had a deal so today was the perfect day. The place is located right inside the Woodbridge mall. When I walked in I told the server I had a coupon and she knew exactly what I was talking about. She got me a cinnamon pretzel and a small lemonade. She was really quick and nice. The pretzel was good and so was the lemonade. No issues.

You can only get what they have made already. Employee sitting doing absolutely nothing. Wanted the new pepperoni pretzels that they have a huge advertisement for and was told I can't have them. Never again.....2/26/25 female employee at 530pm