Popeyes Louisiana Kitchen

Love that sweet & spicy chicken! The food was good. It’s the service that is poor in this location. I ordered in the app ahead to save time. I still waited 10 minutes more once in the place. Then I checked my order and I was missing the whole order of boneless wings - and had to wait 5 more minutes! There is also no coke zero available even though it’s listed on the app. Also when you mobile order you still have to go fill your own drink so it takes even longer. By the time we ate the food was cold.

Every time I visit this location, Luis is always extremely courteous, friendly, and helpful. His positive attitude truly makes the experience better, and it’s one of the main reasons I keep coming back. He consistently provides excellent customer service and goes above and beyond to make customers feel welcome. I’ve also heard other customers mention how great he is, which shows how dedicated he is to his job. I hope his manager sees this because Luis is a valuable employee. Thank you, Luis, for your outstanding service!

The chicken was crispy, it came out so quickly, the staff spoke Spanish which I really appreciated as a Spanish speaker myself. This is probably the quickest and nicest Popeyes staff I’ve come across. The place was also clean and the atmosphere was good, the music playing really added to the Luisiana vibe and I loved that!

1st time stepping into this location and the place was so hot. I had to take my coat off inorder to eat. Food is horrible. My two pieces of chicken were brunt and tasted old. My chicken was dark and brunt. The oil needs to be replaced. Bathrooms have no paper towel. The food took to long for something that's supposed to be fast food.

Typically, I have a good experience at this location, but whoever the guy was at the front counter today was not good at Customer Service, He did not know how to control the line, He let a guy cut in front of me, and then when I mentioned it to him, he just argued with me instead of apologizing. He had the worst attitude completely unfriendly and should not be working in any place that serves the public. Luckily, the lady there actually apologized to me, but it took me asking him to apologize for her to apologize. How hard is it to say next person and pay attention to who's in line instead of letting other people cut in line and then you actually take their order. He should have said to the man I'm sorry, sir. She was here first, but he didn't do that and then proceeded to argue with me,