Zaxby's Chicken Fingers & Buffalo Wings

I'm writing this review only to give the manger her deserved credit for how she handled my situation. I didn't catch her name because she was super busy at the moment getting her store in order. Cashier had taken my order wrong and I was extremely frustrated upon reaching home because I live 7 miles away from the establishment. Upon returning, I explained to the manager what had happened and what I felt she could do to satisfy me and make me whole for my inconvenience. Without an utter of rebuttal she honored my request and made it herself to ensure maximum accuracy. I understand people make mistakes and especially if they are new employees and to her credit I could tell she had new employees in the store and looked like they had caught an unexpected rush. I Just want her to know that

Went there this evening and was welcomed several times over entering the door. Was trying to figure out what to order and was asked a few times by passing employees if I was ready to order. All the employees worked like a well oiled machine. The teamwork was very noticeably efficient and they didn’t huff and puff to help. Would highly recommended anyone to go to this super friendly atmosphere restaurant. Whatever you are doing at this restaurant please keep it up!

Came to zaxbys 10-15-25 an hour and a half before close and was told there where only 4 boneless wings, then i was told they only had traditional and that they shut there fryer down and couldnt cook anymore. Then they said they could make it fresh and i would have to wait which was fine. I also asked for a milkshake and was told it would take 20 minutes because there machine was off. I then go to the window and they make the shake in under a minute. Okay, cool. I get home to eat my food and my chicken is raw. Seems like the nightshift people dont want to work and rush to close the store and give customers salmonella. I asked for a dr pepper, sweet tea, and lemonade and only recieved 2 of my 3 drinks so i guess they like stealing your money as well. If i could give 0 stars to this location

Ordered pick up. Waited over 10 minutes after it was supposed to be ready. checked to make sure there was the right amount of plates but didn’t examine. No salad dressing at all for two salads and barely any lettuce at all in the salads. Very frustrating when you spend over $40 and get nothing.

**Update- The past few visits to this Zaxbys has been overall good, with no major issues. Upgrading to 4 stars** Been to this particular Zaxby's quite a few times, because it is very close to where I reside. Service and food are a gamble at best. Sometimes you can ride thru here and have a reasonable wait time, even with a long line of car's and the food is good and fresh. Other time's you can come thru and have a short line of car's and wait 30 minutes in line, only to receive what seems like old chewy cold food. When it's good, it's good and when it's bad, it's very bad. I have a feeling that it has to do with what manager and employees are on duty at that particular time. My family and I came by here one afternoon. I ordered 4 meals on my phone with mobile order. When we arrived,