Zaxby's Chicken Fingers & Buffalo Wings

This store does not place a high priority to Customer Satisfaction. Part of my order was missing from 02/27/2026.. The Manager on duty that day promised to make it good my next visit. My next visit ws today 03/05/2026. This manager was not having it without a "discussion". Why would a discussion be needed? All had to do was LOOK at the note with my name on it and give me my eggrolls!!!

Absolutely terrific service. Food is always hot and fresh and I have eaten here a dozen times in the past 3 months. My order has been correct every single time as well as hot/fresh which earns them 5 stars as far as I’m concerned. Out of all those visits, the ONLY complaint I can find if looking for something to complain about is one evening about an hour before closing, I ordered a sweet tea that was a little sketchy. It didn’t taste too good, like old tea that had been left sitting out all day but gimme a break, I didn’t expect them to fix a whole new batch of tea an hour before close. I should have gotten a soda. My bad decision….I’ve visited Zaxby’s all over the state and this one’s a keeper. Keep up the great work, guys!

Food was out fast and hot. nice clean area inside. my kids loved stopping by on our way home. thank you to the manager Trey for helping us with our orders. you don't always get good help and patience at fast food joints.

I had a great experience at this Zaxby’s location in London, Kentucky! I stopped on 9/30 during what I thought would be a busy time, but the drive-through was surprisingly fast and much quicker than I expected. I was in and out with my food in no time, which is always a plus when you’re on the go coming off or I-75 The service was truly outstanding from start to finish. The staff was polite, professional, and efficient. I especially want to highlight Trey, the manager on duty. He went above and beyond to make sure everything was perfect with my order. It’s clear he takes his role seriously and genuinely cares about the customer experience. You don’t always see that level of responsibility and dedication, and it really made a difference. Overall, this location sets a great example of what

Food was Great. Brooklyn was very nice and suggestive. Which really helped me order. ONLY thing I didn't get to try was Coleslaw because they were sold out. I'll definitely be back and hope for Coleslaw.