Wingstop

The cashier stayed on the phone while I ordered my food and they got it all wrong. I ordered lemon pepper, well done and all flats and received the total opposite. Dry rub seasoning should not be covered with grease. I tried to call multiple times but they never picked up. Each time they would put me on hold and I stayed on hold for 30-40 minutes. THIS LOCATION JUST OPENED AND THEY SUCK.

The food at this Wingstop is generally good, and when the order is right, it hits the spot. That said, accuracy and service are inconsistent. Our order is often wrong, and the level of service really depends on who you get and how busy they are. Sometimes everything goes smoothly. Other times it feels rushed or disorganized, which takes away from the experience. I’m not writing this off entirely because the food itself is solid, but more consistency in order accuracy and customer service would make a big difference. Worth it if you double-check your order, but there’s room for improvement.

First and last time ordering from Wingstop. (Jefferson Hwy Location.) Placed the order online, no option available to select no ice in the drink. No big deal. Contacted the dasher, no response. Called the location, was placed on hold for 15 min before I got the notification that the dasher was already on their way. Dasher shows up, no drink. Dasher stated no one gave her a drink at the restaurant. Called the restaurant back, was on hold for another 20 min before I got frustrated and hung up. This is a $40 mistake I will never do again. Horrible experience all the way around. Less than 1 star if possible. Reported the incident to corporate as well.

Ordered a 20 piece through DoorDash. Outstanding food and service. They plated the different flavors separately. Everything was fresh and delicious. Thanks team!

I rarely leave reviews, but my experience at this Wingstop was beyond disappointing. I received food that was COMPLETELY different from what I placed online, and when I drove to this location to have it corrected (which was promised by the store manager at the time), the staff was dismissive and unhelpful. No apology, no accountability, just straight attitude and disrespect. It felt like I was bothering them for asking for what I paid for. I’m definitely not ordering from this establishment ever again.