White Castle
Collinsville, IL · Fast food restaurant
- Address
- White Castle, 3 Eastport Plaza Dr, Collinsville, IL 62234
- Phone
- (618) 346-4328
- Website
- www.whitecastle.com
- Status
- Open · Closes 12 AM
White Castle is a restaurant located in Collinsville, IL. It is one of 75 restaurants listed in Collinsville. Its 3.8-star rating is slightly below the Collinsville city average of 4.0 stars. There are 10 photos associated with this location.
Hours
| Saturday | Closed |
Customer Reviews
From oklahoma and always hear about how amazing white castles are. Dont know if we just picked the wrong place but this was so gross. It ruined it for me to even try another one. The place was very dirty. Drink fountain didnt have any sodas that tasted right. The food was greasy and sloppy. Just holding them was wrong feeling. Very sad experience.
Will never eat here again or any fast food restaurant or anywhere for that matter. I ordered $16 worth of food and included was a double cheeseburger. As I was finishing my burger I noticed something rub against my lip. I thought it was hair but nope turns out it was a bug leg. Not sure what kind but it looks like a spider. I did get a refund but i’m traumatized from eating out again. It is better to cook at home anyway.
Before I go into my review, MIND YOU I drove 16 minutes to get to this location. So Today around 7:30 pm I went to this location for what I thought was going to be some amazing food, I mean who doesn’t love Whitecastle? So I pulled up and they told me to give them a minute (okay cool no biggie who cares sometimes you have to wait right 🤷🏽♀️) so I’m chilling.. even after almost 20 minutes I still was chilling I didn’t care. So the car behind me , which I’m sure was very frustrated about the wait time asked me from his car “are they waiting to take your order” I told THE CAR “no they put me on hold” and not even in a way with a attitude. Someone on the speaker screams out “IF YOU DONT WANT TO WAIT YOU COULDVE JUST CAME INSIDE”… pause babes I was talking to the car in the back why are you sa
We didn't go inside since idk what the inside looks like or cleanliness, but the sliders tasted really good, but not very fast at all!! There were 3 cars ahead of (could've been 4) & we waited in line 20-30 min! They didn't appear to be shorthanded, but as I said earlier we didn't go in so we couldn't see how many workers were present.
No one in drive thru or in dine in area and we drove through to order 30 cheese sliders at 4pm and was told it would be a 30 min wait. That is ridiculous! I have worked at white castle and know for a fact it does not take that long and they had no other customers to wait on. Completely disappointed in all aspects of services.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.