Whataburger

I had an amazing experience. The burger and onion rings were excellent. The cashier took our order faster than the person at the kiosk could place his. All of the ingredients on the burger were super fresh. The tables were freshly cleaned and everyone wanted to be sure that we were very happy there. They seemed genuinely concerned about our experience. I expect a wait at Whataburger because the items are made fresh to order. I was dining in, so it wasn’t a problem. Great experience and I will return.

Had a regular cheeseburger and fries. Burger was fine. Fries were good. Place is clean, even the restroom. But that's where my satisfaction ends. First of all, the one single kiosk for ordering is terrible. Took forever for the people in front of me to get through it, and me as well. Takes like 17 screens just to order a basic combo meal unless you are very familiar with it. Food took almost 25 minutes to come out, which was not what I wanted on a road trip. And what is up with those ketchup packets?? Practically needed power tools to get into them...they did not peel off easily. All told, probably not somewhere I would visit again, solely based on the ordering process (I hate kiosks, and especially ones that are overly complicated) and time to get food.

Portions are great. We'll worth the price. This is a fast food restaurant but the food didnt taste like it had been kept under a heat lamp. Fries and onion rings were delicious. Hosts brought our food to the table and another cleaned away our trash. All in all great service and the restaurant was clean as were the bathrooms.

Made a mobile order around 15 minutes to arrival. I arrived an there and had to stand an extra 15 minutes to wait. I will say they apologized for the wait. When we got the food in the truck I opened my chicken fingers with gravy all over them since the lid to the gravy was popped off and I do not like gravy. Apparently all they were worried about was whatever inspector was there. Saw no line for drive thru and maybe 5 people inside besides us. I will not be back to this location unfortunately.

I always love Whataburger food, I just wanted to make you aware that Andrelas at the Pell City, AL. location is quite possibly the friendliest person I've ever met working in a fast food restaurant. Within all of the stress that comes with working in fast food, she has a big smile on her face, a great tone to her voice and answers questions with enthusiasm and professionalism. Fantastic experience and the food was great!