Wendy's

West Frankfort, IL · Fast food restaurant

Rating
3.6/5
★★★★☆ 3.6
Reviews
20
Rank in West Frankfort
#9
of 27 restaurants
City Percentile
12%
rating percentile

Wendy's is a restaurant located in West Frankfort, IL. It is one of 27 restaurants listed in West Frankfort. Its 3.6-star rating is slightly below the West Frankfort city average of 4.3 stars. It ranks #9 of 27 restaurants in West Frankfort. There are 10 photos associated with this location.

About Wendy's

At Wendy’s in West Frankfort, IL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s West... More

Hours

Friday6 AM–
Saturday6 AM–
Sunday6 AM–
Monday6 AM–
Tuesday6 AM–
Wednesday6 AM–
Thursday6 AM–

Customer Reviews

★☆☆☆☆ 1.0 Tammy W · Jan 2025

I had to change my ok review From 3 stars to one star. If there was a negative I would give it to them. I asked for fresh fries. I got fresh refried feyes, and yes, they tasted burnt. The 2 son of Baconaters was cold. I asked for them because I figured. They would be old. It was 11 o'clock at night, but I didn't get no discount for my food and I have tried to reach them on the phone to let them know of my experience. No one will answer. I'm sure they know who's calling. Very dirty makes you hope the work area where they make your food is clean. Food was fresh and all really good so just clean your lobby, the drink, and condiments area.

★☆☆☆☆ 1.0 Ivie · Feb 2026

Everytime I go there theres always something missing or wrong. Most of the time the costumer service is ok. Food is good most of the time.

★★★★★ 5.0 Connor Vine · Jan 2025

This Wendy's location has been consistently a wonderful experience for me personally. I was surprised to see negative reviews, but I think it goes to show, people are more likely to complain about something that went wrong, rather than compliment and give credit when things went right, especially for something as mundane as fast food. But every time I have been here the food was perfect and the workers were very pleasant! I wonder if the negative reviews just catch them at a bad time. Summary: great food, great service!

★☆☆☆☆ 1.0 Samantha Bustos · Jul 2025

Every time I show up for breakfast I am asked to pull forward. Mind you thru are not at all busy, and every single time it takes them 15-20 minutes to make 1 sandwich. Last week I had to go inside and one of them had my order in his hands and said we are waiting on fries. I didn't order fries. There was a full crew and they were standing around talking and then making excuses as to why I had to come inside after waiting 15 minutes. After an exchange of excuses and me telling them all I ordered was a sandwich and a biscuit the guy holding the bag said here's your order. It was in his hands the whole time.

★★★★☆ 4.0 Becky Watson · Jul 2025

Only complaint is the cleanliness. Windows. Looked like they used the same cloth and bucket for the fryers and windows. Drive-thru window was the worst. I couldn't see through the smears enough to read any signs in store.

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite ✓ Dessert

Services

Fast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.