Wendy's

Some times it's a 5 star, great fresh fast food. If you don't check your bag and verify your food is in the bag , you will 50% of the time be missing food. Every 5th visit your food won't be fresh. 3 Star for this in my opinion. For the price should it be less or more?

Splendid restaurant I’ve been going to for years currently Completely ruined by the choice to replace the drive through order-taking with an AI. It does not work, change it back to a human immediately Edit to note that while the drive through bot was inoperational, the staff were Excellent, and got everything sorted for us. Took easily twice as long as it would have if ordering had worked, but I must shout out their incredible work and kindness

I pulled up to the Wendy’s drive-through on Main Street in Waltham and ordered two large Diet Dr Peppers and six mini Frostys, each with a free Frosty keychain I bought to support a cancer donation. I was just trying to bring Frostys back for my kids, but the whole experience was a nightmare. I sat in the drive-through for 15 minutes because the employee couldn’t figure out how to remove the Frostys from my bill due to the keychains. When I handed him my credit card and the keychains, he dropped everything on the ground, and I had to squeeze out of my truck in a tight space, bend down, and pick everything up for him. They just sat on the counter for 15 minutes while people behind me were honking, waiting for their orders. Eventually, since he couldn’t fix the bill, he gave me everything fo

Solid Wendy’s location. I went there yesterday and it was busy. Took a while to complete my order. But their customer service is good. It is on the larger side. Lots of seating options and clean store overall. I like their spicy nuggets and cold brew. Fries were good too.

There is always a problem with my order or they are always out of stock on certain drink options and the solution is to shrug and tell the customer to pick a soda instead. The attitude of the drive thru staff is very off putting and it almost seems like they could care less and want to just get you out so they can attend the next customer. As a former Wendy’s Supervisor I believe some adequate retraining on customer service would help this location significantly. Contemplating ever returning.