Wendy's

I went to the drive thru and informed the worker about the sign outside by the ordering machine. She said they know about it and they decided to put it up anyway. The lack of public awareness and sensitivity to people is crazy. See for yourself. The picture is included here!

Can't make hot food for the life of themselves past 11 at night. And when you go back to ask for another in the most polite manor possible, they make sure to overcook and then flatten the patty twice the size of the bun. I got a burger, fries and cup of chili all cold. I get messing a burger up once or twice, yeah the fries were sitting in the holder for a while whatever but how do you manage to mess up reheating pre cooked chili? If you'd like to spend 16 dollars like I did to basically get told to go rail yourself, this is the place for you. If youd like edible food thats worth what you pay, search elsewere. I don't know why the entirety of all fast food chains in franklin desides to hire the upmost incompitent people to make the food that lots of people actually rely on to feed themselv

Horrible. Either they miss an ingredient on something (like a baconator) or you wait in a 30 min line. I’m currently writing this while waiting in line. The employees don’t care about anything, truly the worst fast food spot in town.

Check to ensure you got what you ordered. Example, today, ordered a medium #8 that came with NO fries a coke instead of DIET & two kids meals with no frosty’s. They were not busy at all. I was the only customer. Moral of the story, don’t trust this location fulfilling your order at the drive thru as this has happened to me often here & I don’t even stop at Wendy’s much. Ridiculous!!!

We were there for about 15- 30 minutes waiting to order. We never got the chance to because there were about 6-7 workers walking around doing everything other then acknowledging the handful of customers in the lobby. You had 3 workers 2 plus what looked likes a manager helping the woman in front of us with a messed up order and not one of the 6 workers stopped to take orders. So safe to say it was a bad experience. Please do better!!!!! There should be no reason why you have customers waiting for more then 30 minutes to order food and not acknowledge them for whatever reason is the hold up.