Waffle House

I came on Thursday, there was a lady at cashier, she was really nice, cook was also really nice! Thanks!

Ooook I’ve been here 3 times on Sunday morning specifically. The food is always great, behind the bar everyone looks lost. No one knows what’s going on or is in charge from what I can tell. We finally walked out today after waiting for 10 mins for anyone to acknowledge us, we sat at the bar and no one even asked if we wanted a water while we wait. No one has any ambition or moving with a purpose. Every Waffle House I’ve ever ate at wants you in, fed, and happy within 30mins. There’s 5 employee and 15people at tables. This has happened every time I’ve been to this location. We will not be returning, it took us 1hr 15mins our last trip up there. Shrugged it off like it could have been new hires learning. That is in fact not the case, management is to blame for this issue.

Alright. So we need to address the elephant in the room. Just saw the last negative comment and it made me upset. There are alot of great workers in this particular waffle house. I also love the new manager!!! I think his name is Jeremy. Absolutely love him. He's still learning but he works his Butt off and you can tell the team loves him. Upper management if you see this then he needs a promotion. I think he was the manager of Dyersburg and I heard great things about him. I come to covington all the time and I hear from servers that its the new district manager that the team has concerns with. Hopefully its not a situation where Jeremy is pulling the weight but is getting no help. Like I said there's alot of great people but some that may need to go, but there new manager has the potent

Me and the wife stopped in for supper. Food was wonderful, waitress was nice along with the grill help. Order was correct as should be.

Came in around 2:30 pm nobody in the restaurant and no employees visible, sat down finally someone said welcome in and then disappeared, a little while later someone came out of the back and took my drink order and then disappeared awhile later someone else came and took my food order all this time finally get my food the eggs were not scrambled the were overhard and chopped up. Again nobody visible. This place has gone way down since it opened, also dirty tables around the restaurant, how does the manager allow the employees to stand in the back while the restaurant needs attention.