Tonino's Pizza West

Charged 40$ for a small steak Stromboli and a large calzone. They were mediocre at best as far as taste goes but the kicker was the large was the size of a small at other shops and the small boil was the size of a large slice of pizza. We normally get those two items at other pizza shops for same price but they normally feed 4 people with leftovers. This fed one.

What an awful experience. What an awful way to treat a customer. I’ve been going there for many years. Over the phone. I ordered a meat pizza. The person on the phone did not speak very good English and I nature several times that I said “a pizza with all meat on it. They interpreted that as a supreme pizza. When I went to pick up the pizza, I was kind and explained that I ordered an all meat pizza. Three men of the staff came over to argue that I didn’t say what I said on the phone. I ended up walking out with a pizza that I paid over $20 for, that I never ordered. I will not be returning and felt really intimidated with three staff coming over to argue. When I said, I won’t be back, they said that’s OK. It’s important to have people on the telephone that can understand what customers are

The place was surprisingly clean and pleasant (including the bathroom)! Just what we needed for a road trip stop. The salads were fresh! I almost ordered another one! The service was friendly. Don’t forget to tip!

I should have learned from one mistake and not gone again here. If you are thinking this is the same quality of service of what you have in Harrisburg you are going to be in for a huge disappointment. Pizzas are difficult to mess up and this store does the messing up part so well. I am not sure where they get their chefs from or what they get trained for from customer service l. It is safe to say that both are absolute zero. To think that we drive 20 mins to pick this up.. and when we called up to notify them of the low quality pizza - I got the response that we cannot do anything about it unless you drive back to get the bad pizza back to them. Your money is better spend on buying a frozen pizza or a two day old dominos rather than visiting this dump..

The California cheesesteak was really good. Plenty of meat loaded with add ons. The pizza - acceptable. Workers very friendly and helpful!