Tokyo Japanese Steak House
Saugus, MA · Japanese restaurant
- Address
- Tokyo Japanese Steak House, 1201 Broadway, Saugus, MA 01906
- Phone
- (781) 233-8887
- Website
- www.tokyosaugus.com
- Status
- Closed · Opens 11:30 AM
Tokyo Japanese Steak House is a restaurant located in Saugus, MA. It is one of 97 restaurants listed in Saugus. Its 4.3-star rating is above the Saugus city average of 4.1 stars. There are 10 photos associated with this location.
Hours
| Saturday | 11 AM–10 PM |
Customer Reviews
I love trying different hibachi restaurants and this one was one of my least favorites. The restaurant and atmosphere itself were nice even though I did feel like the food was overpriced you have to pay extra for fried rice and you have to pay for Yum Yum sauce they also added the gratuity for a party of 2. My friend’s chicken and steak were overcooked thankfully Management did accommodate and removed them 2 from the Check overall the experience wasn’t the best and not the worse. I did enjoy my food for the most part the steak was slightly overcooked
Food was good, but the experience was disappointing. The food overall was great — credit to the chef for that. However, I’m giving 2 stars because of how the situation was handled. I was given complimentary soup, took a sip, and gave some to my son before noticing a bug floating in it. I immediately let the waitress know, and while she did take the soup back and offered another, there was no apology or sense of concern. After that, I didn’t feel comfortable drinking my $8 smoothie (which I also wouldn’t recommend), and I could barely eat my meal — I just felt grossed out. I stayed polite the whole time and quietly asked to pack my food and requested a discount due to the bug. I was told, “You didn’t even touch it,” — which wasn’t true — but more importantly, a bug in food is unsanitary
We went to this restaurant to celebrate my son’s birthday, but unfortunately the experience was disappointing. The food was just okay — nothing amazing or memorable for such a special occasion. What really shocked us was the lack of hygiene. The employee who prepared our food at the hibachi table was wearing visibly dirty clothes, which made us very uncomfortable since the food was being cooked right in front of us. In a restaurant, especially with hibachi service, cleanliness and presentation are essential. Unfortunately, this completely affected our experience.
Food was great,so fresh that sometimes it’s cooked right at your table. The mushroom soup was tasty all the while packing a small hint of spice. The salad was fresh with a tasty house dressing. The chief was amazing,he had all the tricks with great tasting food. The experience is something to remember and a reason to return. With such a first time experience I am definitely coming back with my family and will enjoy watching it all unfold all the while my food is being prepared. Post script- my next visit will provide more pictures of what is offered as an appetizer as well as plated food presentation.
Service was friendly and efficient. For me the flavor left a little to be desired with the hibachi and portions were small on the meat. If we go back, I’d probably try their hot pot. That seemed to be the most popular thing around us.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.