The Original Ferrell's Donuts- Scotts Valley

Same as others, the customer service was poor at best. My coworkers liked the donuts, but the reception and placing my order made me feel unwelcome and unwanted.

It's hard to go wrong with any of The Original Ferrell's Donuts outlets in this area. They're all cozy, happy and inviting in a charming, old school way. They also serve hand carved sandwiches for lunch that are very good. Mike prepares most of the donuts in one location, so they're very consistent and very good. I always order an apple fritter and a bear claw, but love the custard filled too. mm mmm. Not here though. It's a very small joint with maybe two tiny tables and a bunch of delicate knick knacks you would find on display in the off-limits sitting room of your great aunt Dorothy's home. The donut display is ⅓ the size of typical donut shops, and it was probably only ⅓ full as well. No custard. The lady seemed impatient with me, the I was the only patron there. I ordered a frit

Oof... I would have left one star but the redeeming quality is the doughnuts are actually good! But man, the lady behind the counter is rough to deal with! I try to give everyone the benefit of the doubt but it became very clear she hates her job and customers are an inconvenience to her zest for life. Next time I'll take my doughnuts without the side of eye rolls, scoffs, grunts and not so under your breath profanities lol But the doughnuts are good!

Like others mentioned before. The woman behind the counter had this scowl on her face, no greeting, and just so much negative energy. Seems like the owner is aware of the employee. Hardly any selection available of donuts at 8;30 am. I would have purchased for my family , but why patronize a business where you don't feel welcome? Not looking to be treated special, just feel like the business wants you there. No thanks, in and out with no purchase.

I love the six sided doughnuts it makes them taste better