The Juicy Crab Winterville

Absolutely LOVED the steamed "Build your own seafood combo" bag (Dungeness Crab and black mussels - garlic+butter only), as well as our server. She was sweet and on point! 🙂 I'd have given 5 stars overall based on the service and entree, but the oysters on the half shell tasted like they were fresh out of the freezer, with zero flavor.

Ordered food through UberEats and after over an hour wait the food was not ready. Due to the restaurant being short staffed, they were giving priority to in-house orders and not to-go orders. This is an extreme lack of poor management, poor planning and service. I asked for the manager on duty, Juan, multiple teams and he could not meet with me, only sent the lead server, who tried to help but offered no resolution. I am very disappointed in the unprofessionalism and lack of consideration given to patrons. I was visiting Winterville and expected better service than what I received. The owner Hardie Chen needs to do a better job managing his restaurant!

I own a restaurant for 20 year in Charlotte, North Carolina my son graduate we went over there on Friday, February 6 I ordered tilapia food was very bad soggy I cannot believe that restaurant is stay in business, the waiter. She’s really nice I give that business three months probably last I’m surprised how people they go to that restaurant menu very limited. It’s a seafood place no salmon all they have shrimp basket, crab, and sausage. It’s a seafood place. You should have a lot of variety seafood very disappointed. I wish the owner a manual to stay in business.

Every other time I order to go through door dash to pick up my food or to have it deliver the food is horrible. The size of these crab legs are the equivalent of a box of crab legs from walmart. Publix has bigger snow crab leg than this. The crab shell is super brown, overcooke, and stuck. They don’t put the sauces in the bag, utensils, wipes, gloves and overall this place needs major improvement. I paid 47.99 for this horrible seafood boil that was not even good. The shrimp super overcooked as well as the crab. Please do better this is super disappointing.

My husband and I went last night around 7 pm for our 6 year wedding anniversary. Upon arriving, we waited at the hostess stand for almost 10 minutes before being acknowledged or sat. There was not a wait for a table, which we appreciated. Our server sat us and let us know that she would be back soon to get our drink orders. We sat and waited at the table for almost 30 minutes before we got up and found another waiter to ask where our server was- since we had not been asked for our drink or food order. The waiter found our server and she promptly came over and apologized profusely for forgetting about us. My husband and I were both servers at one point in our lives, so we are not upset by this. Our server was genuinely apologetic and mistakes happen. We put our drink and food orders in with